We all use FreePBX, a graphical interface on Asterisk to manage our extensions, define trunks and do everything we gotta do with our VoIP network. However, I was faced with yet another challenge recently and I found Custom Context, a 3rd party module to easily write context rules for your internal extensions, very useful. The Challenge Our call center unit has lots of personnel, and as the nature of the job dictates, they find themselves in...