We all use FreePBX, a graphical interface on Asterisk to manage our extensions, define trunks and do everything we gotta do with our VoIP network. However, I was faced with yet another challenge recently and I found Custom Context, a 3rd party module to easily write context rules for your internal extensions, very useful. The Challenge Our call center unit has lots of personnel, and as the nature of the job dictates, they find themselves in...

Lots of us use SSH (OpenSSH if I wana be exact) on a daily basis, but not all of us go through all the intricacies of this great tool unless we really need a fancy feature that we think only some high tech gizmo can answer. But then after some search or hopefully being in touch with those who already experience it, understand that our old commands that we thought we know completely are the remedy to our headaches! Imagine you have two...

There’s is always a plus working with a good experienced team. Years of solo playing, everyday I kind of feel a breeze being with my new fellow colleagues. Today as I entered the office, Sasan asked me to fire up my Wireshark and check who’s flooding [broadcasting into] the network. He told me by merely looking at the network printer light, he could see that it should be something broadcasting all around, coz the light was...

vTiger is an open source Customer Relationship Management (CRM) that we use in the company. It helps the sellers to track their customers/products and can easily find their customers based on name/telephone number and lots of other parameters. I really don’t wana talk about a CRM and vTiger in here. What  I did was writing a simple patch to make telephone search much faster for the operators. Long story short, if you wanted to search...