vTiger quick telephone search

vTiger is an open source Customer Relationship Management (CRM) that we use in the company. It helps the sellers to track their customers/products and can easily find their customers based on name/telephone number and lots of other parameters. I really don’t wana talk about a CRM and vTiger in here. What  I did was writing a simple patch to make telephone search much faster for the operators. Long story short, if you wanted to search for a certain customer’s tel number, you had 4 fields to go through: Office Phone, Cell Phone, Home phone and Other Phone. You don’t need to search for all of these, but in case you want to, you have to go to the Advanced search section and choose all these options:

Just imagine how hard it’d get for a call center operator to go through this myriad of times during a day! I only wrote a small patch which adds a quick search phone box prior to any search option and automatically searches for the phone number entered through all the phone fields.

Yup, that’s it. If you like it, you can get the patch, put it in your vTiger 5.1.0 root directory and just extract it. It’ll overwrite the necessary files ;)

Edit: My Super Quick Telephone Search patch was approved by the vTiger team. You can download it from the official vTiger Extensions now.

Leave a Reply